Service

The management of the entire NEXINEO system is based on the remote administration of individual NEO units as well as NEXI servers, which significantly reduces the system administration costs.

The NEXI BOARD console, remote management, detailed billing, and other NEXINEO technical support services will reduce your IT management costs.

The NEXI server undergoes multi-stage testing before installation. Continuous monitoring of all components and regular service inspections ensure high system reliability and long service life.
 

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nexiboard-1

Using our technical support services comes with the following benefits:

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    Extension of the warranty period to 3-5 years.
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    The system is connected to a superordinate monitoring system.
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    Monitoring of component and access point usage parameters, such as CPU, RAM, DISK, NETWORK, and THERMAL.
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    Continuous supervision of all access points – NEXI server, NEO devices, Switch, Router.
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    Physical service inspection, stress tests, system stability check, server cleaning, active network element control, NEXI server – NEO device connectivity control.
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    Provision of firmware updates for NEO devices.
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    Provision of updates and security patches for server side OS and applications ensuring seamless operation of the NEXINEO platform.
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    Provision of a replacement NEXI server/NEO device within the agreed response time.
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    100% functionality guarantee.