Service

The management of the entire NEXINEO system is based on the remote administration of individual virtual desktop units as well as NEXINEO servers, which significantly reduces the system administration costs.

The NEXI BOARD console, remote management, detailed billing, and other NEXINEO technical support services will reduce your IT management budget.

The server undergoes multi-stage testing before installation. Continuous monitoring of all components and regular service inspections ensure high system reliability and long service life.

If a server that’s not backed up directly by the customer fails, we will provide a backup server within the response time specified in the contract.

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Using our technical support services comes with the following benefits:

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    Extension of the warranty period to 3-5 years.
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    The system is connected to a superordinate monitoring system.
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    Monitoring of component and access point usage parameters, such as CPU, RAM, DISK, NETWORK, and THERMAL.
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    Continuous supervision of all access points – Server, Virtual desktop devices, Switch, Router.
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    Physical service inspection, stress tests, system stability check, server cleaning, active network element control,  Server – virtual desktop device connectivity control.
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    Provision of firmware updates for virtual desktop devices.
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    Provision of updates and security patches for server side OS and applications ensuring seamless operation of the SINO platform.
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    Holding a server/virtual desktop device standby storage with the required response time
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    100% functionality guarantee